FAQ’s
Below is everything (I think) you need to know about hiring our letters or props for your wedding, corporate event birthday or photoshoot. If we have missed anything please don’t hesitate to contact me, either by phone or email, the quickest way to get a response is either Email or Facebook message as I spend a lot of time driving but get notifications I can answer easily.
Where are you based?
See our locations page for more information.
Where do you deliver?
We deliver all over the North West, Liverpool, Preston, North Wales, up to an hour and 20 minutes from Altrincham. We sometimes make special exceptions depending on the date and the letters hired.
How much are your letters?
We don’t price per letter. We discount when more than one set is hired eg. LOVE and Initials. The closer your venue is to Altrincham the cheaper it is- please see our recommended suppliers and venue lists for the cheapest prices we offer as we work closely with these venues.
Can we Collect?
YES! We allow one collection per weekend and only for LOVE or INITIALS as these fit easily in the back of a car with the seats folded down- no need for a Van. We require a bigger deposit of £100.00 plus we take a copy of your credit card should you not deliver back to us at the specified time/date this will be charged.
How much deposit do you take?
£50.00 for a single set hire- once you have paid your deposit this SAVES YOUR DATE
£100 with a collection or we may take a higher deposit depending on how many letters are hired.
When is the full amount due?
1 Month before your event, you are of course able to pay the full amount all at once, or at any time leading up to your wedding, but the full amount must be paid a month before. We send a reminder email on this date.
Do you have Public Liability Insurance and are all props PAT Tested.
YES! Please email me your venue email address and I can email this over no problem all our props, letters and message boards are PAT tested.
When do you set up and collect?
We work with you on this one. You specify on your booking form when you would like us to deliver. If you are setting up the day before we can set up at the same time, alternately first thing in the morning is generally the most popular time. If you are having your new surname is lights this can be set up after your ceremony.
We collect either the same evening after the event has finished up to 3am or first thing the next morning. We phone your venue the week leading up to your event to confirm this.
What letters do you have?
We have EVERYTHING you need, (well almost!) we have multiples of the alphabet and multiple 4 ft LOVE letters, we have 1 of the following Special items- 6 ft LOVE, Floral LOVE, NEON LOVE and all accessories are one off’s. We can supply any word you like- be imaginative. As we have a many letters WE WILL NEVER CANCEL ON YOU if something was to happen to one of the letters from a previous hire- we have many more in stock or we can make another.
How tall are your letters?
All our letters are 4 foot tall, most are 2 foot wide, with the exception of the W, M etc which are at most 2.5 foot. We have one set of 6 foot LOVE
Do you have a choice in bulbs as I have seen different colours?
YES! We have our beautiful golf ball clear round bulbs, these are 15 watt each and give a bright romantic gold glow.
Our other option is the carnival/sparkle/fairground bulb caps, these give off a subtle glow and are 3 watts each, you have the option to change the colours to match your theme we have-
Clear
Pink
Purple
Red
Blue
Green
Yellow
But if you needed any other colour we could source these for you.
Why hire from you?
The question should be why wouldn’t you hire from us? We were the Company in the North West hiring out these wonderful wedding props; we made the Large letter industry happen! We make all our letters ourselves, we refine them; make sure they are as good as the day they were born (created) every time they are hired. We touch them up, re paint, sand, change bulbs everything you would expect when hiring the finest Light up letters in the North West!
We are dedicated to this job, its full time for us so you will get a response to your enquiry the same day (Minutes, or at least 24 hours)
We work with you, we don’t just deliver the letters in the morning and collect the following morning as this doesn’t suit everyone, we deliver and set up when is convenient for YOU, weddings and events can be stressful towards the end and making sure everything is in its place- and we understand this.
As we make all our own props we can make to order if you have a special requirement, let us know your thoughts and what you would like and we can make this for you. We don’t buy our props from other people so we know what you are getting is the best and consistent!
We have won the Wedding Industry Awards 2 years in a row for ‘Best Special Touch’ this is based on customer votes, feedback and happiness! We are so proud of these awards and the feedback we receive from our customer overwhelm us every day.
We are not just a one hit wonder, this is our business and its growing every day, we don’t just hire our LOVE, MR & MRS we have a lot of props and we have big plans for the future with big back drops including personalised items and more lights! Weddings and events are all about impact and personalisation and we love being in this industry so for as long as you’ll have us…we’re not going any where! #TWIL
